Privacy Policy
Effective date: January 2025
JC Studio For You (“JCSFY”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy describes what information we collect when you use our website and services, how we use it, and the choices you have.
Information we collect
We may collect information in the following categories:
- Contact details: name, email address, phone number, and any information you submit through forms (including our project intake form).
- Order and shipping details: billing/shipping address and related details needed to fulfill an order (when you purchase from us).
- Project information: files you upload or send to us (e.g., STL/STEP), requirements, notes, quantities, materials, and other project specifications you choose to share.
- Account information: if you create an account on our site (where available), we may collect information needed to manage it.
- Usage information: we do not use cookies for analytics or advertising. Like most websites, our servers may receive basic technical information (e.g., IP address and user agent) when your browser requests a page.
- Device and log information: IP address, browser type, device identifiers, timestamps, and referring URLs, which are commonly logged by websites and hosting providers.
How we use your information
We use information we collect to:
- Provide services: respond to inquiries, quote projects, produce parts, and fulfill orders.
- Communicate with you: send service-related messages such as confirmations, updates, and support responses.
- Improve operations: maintain and improve our website, workflows, and customer experience.
- Security and fraud prevention: protect our site, customers, and business from abuse or suspicious activity.
- Legal compliance: comply with applicable laws, regulations, and lawful requests.
Cookies and analytics
We do not use cookies or tracking technologies for analytics or advertising, and we do not use third-party analytics tools (such as Google Analytics) to track visitors across our site.
Confidential project files and NDA option
We treat customer project files (including STL/STEP and related notes) as confidential and use them only to quote, plan, and produce your project. At your request, and prior to receiving any sensitive project information, we may execute a mutually acceptable nondisclosure agreement (NDA).
How we share information
We do not sell or rent your personal information. We also do not distribute customer project files (including uploaded STL/STEP files) to third parties.
We may disclose limited information only in the following circumstances:
- To operate our website and process transactions you initiate: our ecommerce platform and payment processors may receive information needed to host the site and complete payment processing.
- To ship physical orders (when applicable): shipping carriers may receive the information necessary to deliver your order.
- Legal and safety: if required to comply with applicable law or a valid legal process, or to protect rights, safety, and security.
Payment information
Payments are typically processed by third-party payment processors used by our ecommerce platform. We generally do not store full payment card numbers on our servers. Payment processors may collect and store your payment information according to their own privacy and security practices.
Data retention
We retain information for as long as needed to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods can vary depending on the type of information and our operational needs.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have rights to access, correct, or delete certain personal information, and to object to or restrict certain processing. To make a request, contact us via our contact page. We may need to verify your identity before fulfilling requests.
International transfers
Our business is based in the United States. If you access our site from outside the U.S., your information may be processed in the United States or other locations where our service providers operate.
Third-party links
Our website may link to third-party sites for your convenience. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies when you visit linked sites.
Children’s privacy
Our site is not intended for children, and we do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us personal information, please contact us.
Changes to this Privacy Policy
We may update this policy from time to time. When we do, we will update the content on this page. Continued use of our site after changes means you accept the updated policy.
Contact
If you have questions about this Privacy Policy, please reach out via our contact page.